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OneReference brings references, jobs, professional profiles and workforce tools into one connected platform so candidates, referees and organisations can manage connected workflows in one place.

No. OneReference is a platform for managing professional references, profiles, opportunities and workforce processes. Agencies and employers may use it, but OneReference itself is not acting as a recruitment agency.

A job board mainly lists vacancies, and a recruitment agency manages hiring services. OneReference connects references, candidate profiles, jobs, documents, timesheets and communication tools around the professional record.

Yes. Candidates can use OneReference to request, retain and share references even if they are not applying for a job through the platform.

OneReference is for candidates, referees, agencies, employers and organisations that need a cleaner way to manage references, hiring information and workforce activity.

No. OneReference can support different sectors and professions. Some workflows may be tailored for specific industries, but the platform is designed for wider professional use.

Costs depend on the account type, features and organisation setup. Candidates can check available plans or contact support if they need help choosing the right option.

Candidates usually need an account to manage profiles, references and applications. Referees may be able to respond to a reference request without creating a OneReference account.

Yes. Candidates can add profile information and use their OneReference profile to organise professional details, references and career activity in one place.

Agencies and employers can only interact with information that is available to them through your profile, applications, permissions or platform visibility settings.

You can manage profile visibility from your account or profile settings. Turning visibility off helps limit discovery while keeping your account available for your own records.

Your job-search activity is handled according to your profile visibility, applications and privacy settings. Review those settings before making your profile discoverable.

You can request account deletion from your account settings or by contacting support. Some records may need to be retained where legal, compliance or audit requirements apply.

Verification helps confirm that requests, profiles and account details are genuine. Depending on the workflow, this may include account checks, work-email confirmation or organisation controls.

Work-email verification checks access to a professional email address connected to an organisation. It helps improve trust when completing references or organisation-related workflows.

Yes, where the workflow supports it. If verification is available, OneReference will guide you through confirming access to your work email address.

A OneReference reference is a structured professional reference that can be requested, completed, stored and shared through the platform.

You can manage professional references connected to work, placements, assignments or other relevant career activity, depending on the request and organisation requirements.

A referee is usually someone who can comment on your work, conduct, role, skills or experience, such as a manager, supervisor, employer or other approved professional contact.

The number of references depends on the job, agency, employer or compliance process. The requesting organisation will usually tell you how many are required.

Yes. It is good practice to ask your referee first so they know to expect the request and are comfortable providing a reference.

You can request a reference by adding your referee details and sending a request from the relevant reference workflow in your account.

Yes. Your reference area can show the status of requests, including whether a referee has been invited, responded or needs a reminder.

You may be able to send a reminder, update the referee details or add another referee, depending on the workflow and the requesting organisation's requirements.

The Referral Programme lets eligible users invite others to OneReference and track referral activity connected to their account or programme.

Invites are requests or links sent to bring someone into a OneReference workflow, such as joining the platform, responding to a request or taking part in a referral activity.

An invite asks someone to take an action on OneReference. A referral is usually tied to recommending a person or contact through a referral programme or recruitment workflow.

Yes. Where tracking is available, you can see whether an invite or referral has been sent, opened, completed or is still waiting for action.

You can find roles posted by agencies and employers using OneReference. Available jobs depend on the sectors, locations and organisations currently posting opportunities.

You may be able to browse public jobs without an account, but applying, saving jobs or managing applications usually requires signing in.

For most applications, yes. Signing in lets OneReference connect your profile, documents, references and application activity securely.

Yes, where saved jobs are available. Saved jobs help you return to opportunities you want to review or apply for later.

Yes. Job alerts can notify you about matching roles based on your selected criteria, such as keywords, role type or location.

Yes. Your application area can show submitted applications, progress updates, messages and related job activity where the employer or agency uses those features.

Interview communication and scheduling may be managed through OneReference when the hiring organisation uses those tools as part of its workflow.

No. OneReference provides the platform. Employment, pay and hiring decisions are managed by the relevant agency, employer or organisation.

Editor Space is the area for managing documents, edits, signature requests, signers and approvals connected to your OneReference workflows.

Yes. If a document is sent to you for signature, you can review it and complete the signature steps through OneReference.

Yes. A signer may decline where the workflow allows it, usually with a reason or note for the sender.

Yes, if your account has access to document creation and signature request tools. You can prepare the document, add recipients and send it for signature.

Where supported, the sender can cancel or recall a pending signature request before it is completed.

Yes. Documents can support multiple signers or approvers when the workflow requires more than one person to review or sign.

Yes. The document status can show which recipients have signed, who is still pending and whether the document is complete.

Yes, where reminders are available. You can send a reminder to a pending signer from the document or signature request workflow.

Timesheets let candidates record work hours and submit them for review. Agencies or employers can then approve, return, correct or keep records through the platform.

Yes. If drafts are available in your workflow, you can save a timesheet before submitting it and return later to complete it.

Submitted timesheets may be locked while under review. If changes are needed, the approver may return it for correction or you may need to request an amendment.

Approved timesheets may require an amendment or correction process. This depends on the organisation's rules and whether the timesheet has already been processed.

You can review the feedback, make the required changes and resubmit the timesheet for approval.

Where downloads or print views are available, you can export or print a timesheet for your own records.

Timesheets are usually approved by the relevant agency, employer, manager or authorised approver assigned to the work or placement.

Yes, where messaging is enabled for the workflow. Candidates, agencies and employers can use direct messages to discuss applications, sourcing projects or relevant professional activity.

Yes. If a message is inappropriate or concerning, you can use reporting or support options. Blocking may also be available depending on the messaging context.

Orthread is OneReference's professional community area for connecting, sharing updates and taking part in sector or interest-based conversations.

You can build a community profile, join relevant conversations, follow professional activity and connect with people or organisations where features are available.

Some public community content may be visible without signing in, but participating, posting, messaging or managing your profile usually requires an account.

You can post professional updates, questions, opportunities or community content that follows OneReference rules and the standards of the relevant community.

Orthread Communities are spaces organised around professions, sectors, interests or organisations so members can find more relevant conversations and connections.

Yes, where available. Following or connecting helps you keep up with professional updates and build your network through OneReference.

Include your name, account email, a clear description of the issue, any relevant request or application details, and screenshots if they help explain the problem.

Check that your email and password are correct, use password reset if needed, and confirm you can access any verification message sent to your email or phone.

Check spam or junk folders, confirm your contact details are correct, wait a few minutes, and request a new code or message if the option is available.

Change your password immediately, review your account details, enable extra security such as MFA if available, and contact support if you see suspicious activity.

Look for verified organisation details, use official contact channels, and be cautious of requests for unusual payments, sensitive documents or contact outside the expected process.

You can contact support through the Help Centre, contact page or support links available in your account.

Yes, where account settings allow it. You may need to verify the new email address or phone number before the change is complete.

Where MFA is available for your account type, you can enable it from account security settings to add another layer of protection.

A candidate or organisation has named you as a referee for an application or compliance process. OneReference is the platform they use to request and collect these references securely.

The candidate provided your contact details so the request could be sent to you. We only use your details to facilitate this specific reference request process.

The request is usually initiated by the candidate, but it may be required by a hiring agency or employer as part of their recruitment or onboarding process.

No, you do not need an account. You can complete the reference using the secure link provided in the email request.

You will typically be asked to confirm dates of employment, role details, and answer a few questions about the candidate's performance, conduct and suitability for the role.

You can still complete the reference based on your time working with the candidate. The form will allow you to specify your current position and the capacity in which you worked with them.

No, providing a reference is voluntary. If you cannot or do not wish to provide one, you can securely decline the request using the option provided in the email.

While a work email address is preferred by many employers for verification purposes, you can still submit a reference using a personal email if a work email is unavailable.

OneReference provides a platform to securely request and collect references, and uses verification checks like work-email confirmation. However, we do not verify or guarantee the factual accuracy of the content provided by the referee.

A candidate or organisation has named you as a referee for an application or compliance process. OneReference is the platform they use to request and collect these references securely.

The candidate provided your contact details so the request could be sent to you. We only use your details to facilitate this specific reference request process.

The request is usually initiated by the candidate, but it may be required by a hiring agency or employer as part of their recruitment or onboarding process.

No, you do not need an account. You can complete the reference using the secure link provided in the email request.

You will typically be asked to confirm dates of employment, role details, and answer a few questions about the candidate's performance, conduct and suitability for the role.

You can still complete the reference based on your time working with the candidate. The form will allow you to specify your current position and the capacity in which you worked with them.

No, providing a reference is voluntary. If you cannot or do not wish to provide one, you can securely decline the request using the option provided in the email.

Verification helps confirm that requests, profiles, and work-related details are genuine. Depending on the workflow, this may include account checks, work-email confirmation, request links, and organisation controls.

Work-email verification checks access to a professional email address connected to an organisation. It helps improve trust when completing references or organisation-related workflows.

A verification badge indicates that a specific piece of information, such as an email address or an organisation domain, has been confirmed by OneReference's automated checks.

A regulated profession is a role that requires specific qualifications, registration with a professional body, or legal certification to practice legally within a particular jurisdiction.

Examples include doctors, nurses, teachers, lawyers, social workers, and accountants. These roles often require stricter reference and compliance checks.

A non-regulated profession does not require mandatory registration with a regulatory body to practice, though employers may still have their own standards and reference requirements.

Your information is primarily visible to the candidate who requested the reference and the organisation processing the application. Your contact details may also be visible to OneReference administrators for platform support.

OneReference employs industry-standard security measures, including encryption and strict access controls, to ensure your personal and professional data is securely stored and transmitted.

You can report any suspicious activity or inappropriate content directly to our support team using the contact link at the bottom of the page or by replying to the request email.

We retain your information for as long as necessary to fulfill the purpose of the reference request and comply with legal obligations, after which it is securely deleted or anonymized.

You can manage your personal data by contacting our support team with a data access or deletion request. We process all such requests in accordance with applicable data protection laws.

Yes, you have the right to request a copy of your personal data. You can submit a subject access request by contacting our privacy team.

You can manage your cookie preferences at any time by clicking the "Cookie Policy" link in the footer and adjusting your browser or platform settings accordingly.

Please include your full name, the email address associated with the request, the name of the candidate or organisation, and a clear description of the issue you are experiencing. Screenshots can also be helpful.

First, check your spam or junk folders. If you still cannot find it, ensure the candidate has your correct contact details. You can also request a new verification message from the platform if applicable.

You can contact our support team by clicking the "Support" link at the top of the page, or by using the contact details provided in the footer of this Help Centre.

You can check the current system status by clicking the "Status" link in the top navigation bar. This page provides real-time updates on any known outages or maintenance.

If you require accessibility assistance, please contact our support team directly. We are committed to ensuring our platform is accessible to all users and can provide alternative ways to submit a reference if needed.

Please include your full name, the email address associated with your account, the name of your agency or organisation, and a clear description of the issue you are experiencing. Screenshots can also be very helpful.

OneReference provides a centralized platform for agencies and employers to securely request, manage, and verify references. It streamlines the hiring and compliance process by automating reference collection and tracking.

No, OneReference is a technology platform designed to facilitate and streamline the reference collection and verification process for recruitment agencies, employers, and candidates.

Unlike recruitment agencies or job boards that source candidates, OneReference focuses solely on the compliance and verification stage, providing tools to securely gather, share, and verify employment references.

OneReference is designed for recruitment agencies, employers conducting background checks, candidates managing their professional profiles, and referees providing employment verification.

While OneReference is highly effective for regulated industries like healthcare due to its robust compliance features, it is a versatile platform suitable for any industry that requires secure and verified references.

Yes, you can create, publish, and manage job postings directly from your dashboard, track applicants, and manage the entire hiring pipeline in one unified system.

Absolutely. The platform allows you to view candidate profiles, track the status of their reference requests, and store all completed references securely in your centralized talent pool.

Yes, you can use our built-in tools to filter, shortlist, and match candidates from your talent pool to specific job requirements or open roles.

OneReference is built to scale. You can send bulk reference requests, set up automated reminders, and track compliance metrics across your entire candidate database efficiently.

Yes, our Editor Space includes integrated e-signature functionality, allowing you to send contracts, compliance documents, and onboarding forms for secure, legally binding digital signatures.

OneReference Timesheets is a feature that allows your temporary or contract workers to log their hours, submit them for manager approval, and maintain accurate records for payroll processing.

While an approved timesheet confirms the hours worked as verified by the manager, the actual payment processing and guarantee of funds are handled externally by your agency's payroll department.

Yes, you have full control over your active job postings. You can pause applications, edit details, close the role when filled, or reopen it from your jobs dashboard at any time.

A OneReference reference is a verified digital document containing employment history, performance feedback, and compliance details provided by a referee, securely stored and managed on the OneReference platform.

Yes, once a reference is completed and verified, it can be securely shared with multiple agencies or employers, eliminating the need to repeatedly contact the same referee for new applications.

No, references are completely private and secure. An agency or employer can only view a reference if the candidate explicitly shares it with them or approves a reference request.

Yes, candidates maintain full control over their data and can revoke an agency's or employer's access to a previously shared reference at any time through their privacy settings.

While you can revoke access to the live digital reference on the platform, if an agency has already downloaded a PDF copy for their internal compliance records, they may retain that specific file according to their own data retention policies.

References remain on your profile indefinitely, but many employers consider a reference "current" if it was provided within the last 12-24 months. You may need to request renewals for older references.

OneReference provides robust verification tools to confirm the identity and work email of the referee, but we do not independently verify or guarantee the factual accuracy of the feedback provided.

Yes, agencies and employers can use the platform to send reference requests directly to a candidate's previous employers, streamlining the compliance process.

Yes, you can schedule and manage candidate interviews directly within the platform. Our tools allow you to track interview stages, share notes with your team, and move candidates seamlessly through the hiring pipeline.

Reviews and ratings are tools that allow agencies and employers to leave internal feedback on candidates post-interview or after a placement. This helps build a reliable internal talent pool for future opportunities.

If you encounter a review or rating that violates our community guidelines or contains inappropriate content, you can report it directly from the candidate's profile page using the "Report" flag, and our moderation team will review it.

OneReference uses automated checks to verify the identity, professional history, and contact details of users. This ensures that the references and data provided on the platform are authentic and compliant.

A verification badge indicates that a specific piece of information, such as an email address, identity, or employment history, has been successfully authenticated by OneReference's automated checks.

Rather than a single badge, candidates receive individual verification badges for different components of their profile (e.g., email, ID, specific employment records) to provide granular transparency to employers.

A regulated profession is a role that legally requires practitioners to hold specific qualifications, certifications, or registration with a professional regulatory body to ensure public safety and standards.

Common examples include healthcare professionals (doctors, nurses), legal professionals (lawyers, solicitors), educators (teachers), and financial advisors, all of which require strict compliance checks.

A non-regulated profession is a role that does not require mandatory registration with a regulatory body by law, though employers may still implement their own verification and reference standards.

For an agency or employer, a 'Verified' status confirms that your organisation's identity and professional domain have been authenticated, increasing trust when interacting with candidates and referees.

To get your organisation verified, you need to complete your business profile, connect a registered corporate email domain, and submit any required registration documents through the compliance dashboard.

Editor Space is OneReference's built-in document management tool that allows agencies and employers to create, edit, send, and securely store compliance documents and contracts for e-signature.

Yes, a signer has the option to decline a signature request. If they do, they are typically prompted to provide a reason, which is then communicated back to the sender.

Absolutely. You can upload your own templates or use our editor to create documents from scratch, and then securely route them to candidates, clients, or internal team members for signature.

Yes, as a sender, you can cancel or recall a signature request at any point before it has been fully executed by all parties.

Yes, you can set up sequential or parallel signing workflows, allowing multiple signers and approvers to review and sign the document in a specified order.

Yes, the Editor Space dashboard provides real-time tracking so you can see exactly who has viewed, signed, or declined the document, along with detailed audit trails.

Yes, you can manually send reminders or set up automated follow-ups to ensure your documents are signed in a timely manner.

Yes, once all parties have signed, a final PDF copy containing all signatures and the complete audit trail is available for secure download and storage.

OneReference timesheets allow workers to digitally log their hours, breaks, and shifts. Once submitted, the timesheet is routed to the designated manager or supervisor for review and approval before being processed by the agency.

Yes, you can enter your hours gradually throughout the week and save the timesheet as a draft. You only need to submit it once all your shifts for the period are complete.

If the timesheet has not yet been approved by a manager, you may be able to recall or edit it depending on your agency's settings. Once approved, it is typically locked for processing.

Generally, an approved timesheet cannot be changed directly by the worker. If a correction is needed after approval, you must contact your agency or the approving manager to request an amendment or a retroactive adjustment.

If a manager rejects a timesheet or requests corrections, you will receive a notification outlining the issue. You can then edit the timesheet to address the discrepancies and resubmit it for approval.

Yes, both workers and managers can download or print a PDF copy of any submitted or approved timesheet for their own records from the timesheets dashboard.

Timesheets are typically approved by the candidate's direct supervisor, a designated site manager, or an authorised representative of the employer where the work was performed.

Orthread is OneReference's integrated professional community and networking platform where candidates, employers, and agencies can connect, share industry insights, and participate in discussions.

The Referral Programme allows agencies and employers to incentivise their network to refer qualified candidates for open roles. Successful placements made through these referrals can earn the referrer rewards or bonuses.

Yes, your dashboard includes a dedicated tracking section where you can monitor the status of every referral invite sent, see if the candidate has applied, and track their progress through the hiring pipeline.

In Orthread, you can join industry-specific communities, post updates, share job openings, engage with candidate posts, and build your organisation's brand presence among a targeted professional audience.

While some public content may be visible to search engines, you must be signed in with a verified OneReference account to actively browse profiles, join communities, or participate in discussions to maintain a secure environment.

You can post industry news, thought leadership articles, company updates, job advertisements, and questions to the community, provided they adhere to our professional conduct guidelines.

Orthread Communities are specialized groups within the platform focused on specific industries, professions, or interests. Joining these communities allows you to network with highly relevant talent and peers.

When contacting support, please include your registered account email, a detailed description of the issue, any relevant reference or job IDs, and screenshots if applicable, to help us resolve your query faster.

Yes, once an initial connection is made—such as through a job application or a shared reference—candidates and employers can use our secure internal messaging system to communicate directly.

Absolutely. If you receive spam, inappropriate messages, or harassment, you can use the 'Block' or 'Report' options located in the messaging interface to prevent further contact and notify our moderation team.

Your business profile information is visible to candidates viewing your job postings or company page. However, sensitive internal data, compliance documents, and candidate notes are strictly private to your verified team members.

We employ industry-standard encryption, secure servers, and strict access controls to protect all data. We are fully compliant with major data protection regulations (like GDPR) and regularly undergo security audits.

You can report suspicious activity or content by clicking the "Report" flag available on user profiles, job postings, Orthread community posts, or by contacting our dedicated Trust & Safety team directly.

No, OneReference provides tools to help you manage references and compliance, but we do not use AI to make automated hiring decisions. The final evaluation and hiring choices are always made by the employer or agency.